Frequently Asked Questions

Yes! That Tools is entirely free. All live communications and tracking data run directly through Firebase (Google's servers) and browser-to-browser P2P streaming, resulting in zero hosting overhead costs for us. You can enjoy unlimited connections for lifetime.

When a visitor requests remote setup assistance, they click "Remote" inside the chat box and download a lightweight helper utility (RustDesk / UltraViewer client). They then input the generated ID & password, which syncs directly to your dashboard details panel, allowing you to instantly remote control their PC.

No! Screen sharing uses Peer-to-Peer WebRTC technology. The video is transmitted directly from the client's screen to your browser, meaning it bypasses your server completely. It is zero-cost and has minimum possible latency.

Yes! Our dashboard is built as a Progressive Web App (PWA). When you open the dashboard page on your Android device using Google Chrome, click the options menu (three dots) and select "Add to Home screen" or "Install App". It will create a launchable standalone app in your drawer with background notification alerts.

Absolutely. Every administrator has an isolated workspace database node. We utilize strict Firebase Security Rules that ensure only you can access your visitor lists, logs, and support credentials.